I read a thought provoking article from HBR last weekend and thought I would share it.

It starts…

In 2014 Jess Jacobs, a director in an innovation lab, started blogging about her experience as she received treatment for two rare diseases. Jess was trained as a Six Sigma Green Belt. So unlike your average patient, she described one 12-hour wait in the ER as having a “7% process cycle efficiency.” Likewise, she determined that just 29% of her 56 outpatient doctor visits were useful. She made 20 visits to the emergency room and spent 54 days in the hospital across nine admissions, but her calculations showed that just 0.08% of that time was spent treating her conditions. “Stop wasting my time,” Jess wrote in one blog entry. “Stop wasting my life.”

Jess’s writing was unique, but her attitude wasn’t. Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time.

You can read the full article here.

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